Welcome to Outlet The Power Tool Hub Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website thepowertoolhub.com and all purchases made through our store. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Website Access

Our website is designed for professional contractors, serious DIY enthusiasts, and tradespersons seeking professional-grade power tools and equipment. You agree to use the site only for lawful purposes and in accordance with these Terms.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is our property or the property of our suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our professional-grade power tools and accessories, including:

  • Demo Hammers
  • Drills & Drivers
  • Grinders & Sanders
  • Power Saws
  • Rotary & Oscillating Tools
  • And other professional construction and workshop equipment

However, we cannot guarantee that product colors or specifications will be exactly as displayed on your monitor.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

By placing an order, you offer to purchase products under these Terms. We process orders within 1-2 business days (excluding weekends and holidays).

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that your payment information is accurate and that you are authorized to use the payment method.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but changes won’t affect confirmed orders.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary due to customs processing.

4.3 Delivery Issues

You must inspect shipments immediately upon arrival. Report any damage within 48 hours to [email protected] with photos.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of receipt if:

  • The item is in original condition (unused, unassembled, with all tags and packaging)
  • You provide original proof of purchase

5.2 Non-Returnable Items

For safety and hygiene, these items cannot be returned once opened or used:

  • Grinding & Cutting Wheels
  • Sanding Discs, Belts & Sheets
  • Drill & Driver Bits
  • Power Saw Blades
  • Opened painting supplies (paints, solvents, etc.)

5.3 Return Process

Contact us within 15 days to initiate a return. You are responsible for return shipping costs unless the return results from our error.

5.4 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect the return. Original shipping fees are non-refundable unless the return is due to our error.

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account information and password.

6.2 Proper Use of Products

Our professional-grade tools require proper training and safety precautions. You agree to:

  • Use all products according to manufacturer instructions
  • Wear appropriate safety gear
  • Assume all risk associated with tool use

7. Limitations of Liability

To the fullest extent permitted by law, Outlet The Power Tool Hub Store shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access.

Our total liability for any claim related to these Terms or your purchases shall not exceed the amount you paid for the products in question.

8. General Provisions

8.1 Governing Law

These Terms shall be governed by the laws of the State of North Carolina, USA.

8.2 Changes to Terms

We reserve the right to update these Terms at any time. The updated version will be posted on our website with a new “Last Updated” date.

8.3 Contact Information

For questions about these Terms or our products, contact us at:

Outlet The Power Tool Hub Store
1076 Kelly Street, Charlotte, US 28213
Email: [email protected]