At Outlet The Power Tool Hub Store, we’re committed to providing professional-grade power tools and equipment with reliable shipping and a straightforward returns process. Our policies are designed with our customers’ needs in mind, whether you’re a professional contractor, serious DIY enthusiast, or tradesperson.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges Policy

We stand behind the quality of our professional tools and want you to be completely satisfied with your purchase. If you’re not satisfied, we’ll make it right.

Eligibility

You may return or exchange most items within 15 days of receiving your order, provided that:

  • The item is in original condition (unused, unassembled, with all original tags and packaging)
  • You provide the original proof of purchase
  • The item isn’t listed below as non-returnable

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged once opened or used:

  • Grinding & Cutting Wheels
  • Sanding Discs, Belts & Sheets
  • Drill & Driver Bits
  • Power Saw Blades
  • Opened containers of Painting Supplies (paints, solvents, etc.)

Return & Exchange Process

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your order number and reason for return.
  2. Wait for Approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Item – Securely pack the item in its original packaging with all accessories.
  4. Ship Your Return – Send the package to our warehouse at:
    Returns Department
    Outlet The Power Tool Hub Store
    1076 Kelly Street
    Charlotte, US 28213

    We recommend using a trackable shipping method as you’re responsible for the item until it reaches us.

  5. Receive Your Refund or Exchange – Once we receive and inspect your return, we’ll process your refund or ship your exchange.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item, etc.). For exchanges, we’ll cover the shipping costs to send you the replacement item.

Refund Information

Refunds will be issued to the original payment method within 3-5 business days after we receive and inspect your return. Please note:

  • Credit card refunds may take 5-10 business days to appear on your statement
  • PayPal refunds are typically processed within 24 hours
  • Original shipping fees are non-refundable (except in cases of our error)

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage/defect. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Power Tool Hub Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return/exchange: [Product Name] – [Quantity] – [Reason for Return/Exchange] Preferred resolution: [Refund/Exchange for (specific product if exchanging)]
Please let me know the next steps to complete this process.

Thank you,
[Your Full Name] [Your Contact Information]

Questions?

Our professional customer service team is here to help with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours (Monday-Friday).