Privacy Policy

At Outlet The Power Tool Hub Store (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our professional customers’ information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thepowertoolhub.com or make a purchase from us.

1. Information We Collect

We collect information to provide better services to all our users, particularly professional contractors, builders, and serious DIY enthusiasts who rely on our high-quality power tools and equipment.

We may collect:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information when you make a purchase or create an account.
• Transaction Information: Details about purchases you make through our site, including payment method, products ordered, and order history.
• Technical Information: IP address, browser type, operating system, referring URLs, device information, and other technical data about your visit.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and search queries.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders for power tools and related equipment
• Provide customer support and respond to your inquiries
• Improve our website, products, and services for professional users
• Send you important account/order/service information
• Prevent fraud and enhance the security of our site
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, shipping carriers).
• Legal Compliance: When required by law or to respond to legal process, protect our rights, or prevent fraud.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data:

• All transactions are processed using 256-bit SSL encryption
• We comply with PCI DSS standards for payment processing
• Payment information is processed securely and not stored on our servers
• Regular security assessments of our systems

While we strive to protect your information, no electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data under certain circumstances
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing your personal data
• Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Improve our website functionality
• Deliver targeted advertisements (where permitted)

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

7. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our site with an updated date.